Privacy policy

Privacy Policy

Last updated: 11/2025

At Kraftor Systems, we care about your privacy and treat your data with respect.
This policy explains what information we collect, why we collect it, and how we keep it safe.

If you have any questions, feel free to reach out at info@kraftorsystems.com.

Kraftor Systems Address: 
71-75, Shelton Street, London, England, WC2H 9JQ

1. Information We Collect

We collect information to help TracePoint run smoothly and to provide the best experience for your team.

We may collect:

  • Information you provide
  • Name
  • Email address
  • Company name
  • Messages or form submissions
  • Details you share when requesting pricing
  • Information entered when using TracePoint (e.g., asset names, site names, events)

Information collected automatically

  • Device information (browser, OS, screen size)
  • Usage data (pages visited, features used)
  • Cookies (see our Cookie Policy below)
  • We do not sell, rent, or trade your data. Ever.

2. How We Use Your Information

We use your data to:

  • Provide and improve the TracePoint service
  • Respond to enquiries and support requests
  • Send pricing or onboarding information
  • Keep you updated about important product changes
  • Maintain security and prevent misuse
  • We only use your information where we have a clear and lawful reason to do so.

3. How We Store & Protect Data

We use modern, secure cloud infrastructure and follow industry-standard practices, including:

  • Encrypted data in transit (HTTPS)
  • Access control and authentication
  • Regular backups
  • Limited access for internal team members
  • Monitoring for unusual activity
  • More details are available on our Data & Security Standards page.

4. Sharing Your Information

We may share data with trusted third-party providers that help us run Kraftor Systems (e.g., hosting, email delivery, analytics).
They only receive what is necessary and must keep your data secure.

We don’t share your data with advertisers or unrelated third parties.

5. Your Rights (GDPR-Friendly)

You have the right to:

  • Request a copy of your data
  • Ask us to correct inaccurate information
  • Ask us to delete your data
  • Withdraw consent for marketing
  • Ask questions at any time

Just email info@kraftorsystems.com.

6. Cookies

We use small cookies to help the site work properly and understand how people use it.
For more detail, see our Cookie Policy.

7. Changes to This Policy

We update this policy when necessary.
If anything important changes, we’ll let you know.